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Complaints Procedure

Our aim is to provide a premier service, ensuring your customer experience is one to remember. Our partners pride themselves on educating their clients on all solutions and empowering them to make an informed decision for themselves, whilst they are regulated to advise on the best solutions to suit your needs and situation.

If you are unhappy, for any reason, with their service or your experience we would welcome your feedback and the opportunity to put things right.

If you have a complaint

Debt Care are keen to hear your feedback and are committed to ensuring your concerns are rectified in a professional manner. We may request you put your concerns in writing to, allowing us to complete a comprehensive investigation into your concerns.

We will verbally acknowledge your concerns immediately and will commit to responding in writing within 14 days. In some cases this may take longer. We are committed to resolving your complaint, should further investigation be appropriate we will provide you with a final response letter, no later than 8 weeks after the date you lodged the complaint.

If you are not satisfied with our final response

The Insolvency Gateway

If you remain dissatisfied with our final response, then you can contact the Insolvency Complaints Gateway which is operated by the Insolvency Service.

They will record your complaint and forward it on to the relevant regulator. Complaints can be made to the Insolvency Service by email, phone, post or by completing an online form.

Details of how to make a complaint, along with contact information for the Insolvency Service are both available at Insolvency Complaints Gateway.